Reference

Your Rights, Our Rules — Know Where You Stand

Every account on easyparcek operates under a defined set of legal conditions — covering who may access the platform, how your account data is handled, and what applies when a dispute arises.

Account Terms & ConditionsPrivacy and Data PolicyJurisdiction-Dependent AccessDispute and Complaint ProcessCookie and Tracking Policy
easyparcek Your Rights, Our Rules — Know Where You Stand
ACCOUNT SECURITY

How We Protect Your Data and Account Integrity

Security and transparency are not afterthoughts here — they are built into how easyparcek handles every account interaction, from first login to withdrawal confirmation. Our data practices follow a straightforward principle: collect only what is needed, keep it only as long as required, and make it accessible to you on request.

Data Handling

Personal data collected at registration — name, contact details, and wallet identifiers for Touch 'n Go eWallet or Boost — is used solely to operate your account and process transactions.

Cookies and Tracking

We use session cookies to keep your login active and functional cookies to remember your preferred language and region settings. No third-party advertising cookies are placed without disclosure.

Account Security

Each login triggers an OTP verification to your registered mobile number. Withdrawal requests are matched against your verified identity before any funds are released to your GrabPay or DuitNow account.

Data Requests and Retention

You may request a copy of the data we hold on your account at any time via email support. Retention periods align with applicable law — data is deleted or anonymised when no longer needed.

POLICY CONTACT

How to Reach Us on Legal and Account Matters

If you have a question about how your data is used, want to request a correction to your account record, or need to raise a formal complaint, our support team handles legal enquiries separately from general account help. Use the channels below to reach the right team.

Team online

Live Chat

Start a live chat session from the account menu — available directly through your mobile or desktop browser for account and policy questions.

Email Support

For formal data requests, dispute submissions or written complaints, use our support email. We aim to acknowledge all legal enquiries within one business day.

Account Help Centre

The Help Centre inside your account dashboard covers common policy questions — data access, account closure, payment records and more — with step-by-step guidance.

Common Questions About Our Legal Terms

These are the questions we receive most often about account rights, data use, dispute handling and access conditions. If your question is not covered here, contact us via live chat or email.

Access depends on local law and is available only where permitted in your region. It is your responsibility to confirm that using the platform complies with the laws applicable to you.

Send a written request to our support email from the address registered to your account. We will verify your identity and respond with your data summary within the timeframe required by applicable law.

Yes. Submit a deletion request via email support. We will remove or anonymise your data where no legal obligation requires us to retain it — such as transaction records tied to financial compliance requirements.

Payment data passed through Touch 'n Go eWallet, Boost or GrabPay is encrypted in transit and not stored in plain form. We hold only the transaction reference needed to reconcile your account.

Submit your complaint in writing via the support email. We log every formal complaint, acknowledge it within one business day, and work toward a resolution within a reasonable period based on the complexity of the matter.

Yes. Any material change to our terms is communicated to your registered email before the change takes effect. Continuing to use your account after that date constitutes acceptance of the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.